Computer baggage outage !!!!!!!! huh!!!!!!!!…

Have you heard of this term.? On my trip to the windy city (Chicago) after a lay over at London traveling on British Airways, there was a note for me and for few other just outside the door of the flight. The note said “so and so bags belonging to you have not arrived from London, contact the office near the entrance”. There they told me that I may get my baggage the next day and they do not know where it is at that moment.

Yup the next day I call them up they say the still do not know where the bags are I may get it the next day. The London airport had a Computer baggage outage and the systems are down and they cannot trace where my bags are. This is definitely a sales lead for ThoughtWorks …guys you need to go and rescue them and get my bags back.

Next day I get a call from my apartment reception that the luggage has arrived, yup they had sent only one bag , where is the other one?( I didn’t have my clothes in that bag they just contained Indian food masalas and few gifts for my cousins) Call the customer service again and they say we don’t know. This is going on and on. Yeah the good part of it is that I get to shop from scratch at the expense of British Airways. And I got to hear the same story from so many people who traveled last week from London airport.

I love shopping but BA people please do give my bag back.